I would like to thank all of the members and carers who took the time to complete our improving your service survey. We had a good response and have been able to action some of your comments.
Below is a quick summary of the outcomes.
In General how do you feel the Centre caters to your needs?
Very good 83% good 17%
How do you feel about the variety of activities on offer?
Very good 83% good 17%
Do you feel there is a good mix of in house and off site activity?
Very good 61% good 33% neither good nor bad 6%
Are you able to put forward ideas/ suggestions for different activities and personal development?
Yes 77% No 17% Unsure 6%
Are you treated well by staff at the Centre?
Very good 83% Good 17%
Are you treated with respect?
Very good 89% good 11%
Are you offered choice?
Very good 83% good 11% don’t know 6%
Do you feel staff understand your personal needs?
Very good 72% good 22% neither good nor bad 6%
Are you offered help/support when needed?
Very good 77% good 17% neither good nor bad 6%
Do you feel safe at the Centre?
Very safe 89% safe 11%
Are premises kept clean and presentable?
Very good 94% good 6%
Are facilities such as toilets personal care rooms suitable to your needs?
Very good 77% good 17% No answer 6%
Some comments from members and their carers/ families
Just keep doing what you are doing striving always to improve adapt and listen.
Because everyone is friendly and if you feel down they talk to you.
I really enjoy coming to your choice and gives me a chance to socialize to make new friends.
Everyone is in it together I enjoy coming
Saturday groups are nice
We feel the care is excellent; our son always comes home happy and looks well cared for, so he says its brilliant.
Computers are good.